Chatbots – an ordinary digital marketing solution or a tech bubble? The development of artificial intelligence and machine-learning technologies has allowed customer service tools such as chatbots, or chatter robots, to be on the upswing in the recent years. Such virtual assistants are a versatile solution for customer service in companies and public authorities of all sizes. Take the opportunity to find out about the industry trends and to chat with bots in Latvian at the business technology event RIGA COMM 2020 at Ķīpsala International Exhibition Centre, October 15‒16.

We are currently at the height of the fourth industrial revolution, and virtual chat assistants are rapidly becoming as self-evident and integral part of the reality of life as cell phones or social networks. By 2024, the chatbot market share is expected to grow by 30% .

Kaspars Kauliņš, International Business Development Director at the Baltic Language Technology Research Centre Tilde, points out that this rapid growth of the industry is determined not only by user demand, but also by improving productivity and efficiency: “People appreciate the possibility of receiving useful information and virtual services at any time of the day via a convenient channel and in a perceptible format – text, voice, image – and without wasting time.”

From an organizational perspective, a virtual assistant is able to perform monotonous tasks, including answering frequently asked questions, allowing employees to focus on tasks with greater added value. Everyone is the winner ‒ customers, employees and business as a whole ‒ and this motivates companies to invest in these technologies.

No euphoria ‒ it is the right time to invest in chatbots!

The general enthusiasm and exaggerated euphoria about chatter robots, or chatbots, is over for some time, tells Aldis Ērglis, a head of the Machine Learning Lab at Emergn: “We see chatter robots here and there, but they are nothing special yet. We can still talk about their promised intelligence and benefits to business in the future tense. The COVID pandemic is likely to change this and chat robots will be given a second chance.”

Today, many businesses and people are working remotely; more services are being consumed remotely than in the past. If you have to choose not to receive any information or help, or to cooperate with awkward and unadapted chatter robots, people will choose chatbots. A. Ērglis believes that it is the right time to invest in the development of chatbots now; they do not have to be very smart, they simply have to be able to respond promptly to most commonly asked questions.

Tet’s virtual client assistant gets a voice

The technology and entertainment company Tet offers contemporary and accessible artificial intelligence based customer support solutions to companies that care about their clients and efficient resource planning. In company’s stand at RIGA COMM 2020, visitors will have an opportunity not only to find out about effective solutions for business and receive expert advice, but also to acquaint with the new speech synthesis project. Thanks to this, Anete, a virtual client assistant, will start talking.

Tilde’s virtual assistants help public authorities

Virtual assistants and intelligent chatbots developed by Tilde, the leading technology localization company in the Baltics, operate in all communication channels and are equipped with the latest algorithm for understanding the Baltic languages. The company’s chatbots provide answers to more than 4000 users every day: the virtual assistant Signe by 20% eases the workload of the customer service staff at the Latvian State Radio and Television Centre, while the 24/7 virtual assistant Toms of the State Revenue Service advises residents on tax and customs issues, shares recipes and tells jokes. Following declaration of a state of emergency, Ieva, a digital consultant at the Rural Support Service of Latvia, shared the most up-to-date information with farmers, helping to solve problems and receive consultations that would otherwise require a face-to-face meeting.

By the way, Kaspars Kauliņš, International Business Development Director at Tilde, will talk about language technology in intelligent process automation at the RIGA COMM Machine Learning Conference on October 15.

RIGA COMM is an annual business technology event in the Baltic States where developers and suppliers of enterprise resource management, document management, HRM and security systems, suppliers of cloud services, internet and digital marketing services, web solutions and mobile application developers, and ICT product manufacturers offer ready-to-use and tailored solutions for companies in different industries and of different sizes, municipal authorities and organisations to facilitate efficient operation.

The technology-rich exhibition is complemented by an extensive conference programme. In two days, more than 80 lecturers will speak from four stages in at least six events. In recent years, the RIGA COMM business technology event has been attended by approximately 5000 managers at different levels and professionals from Latvia and the rest of the Baltics.

RIGA COMM is held by the International Exhibition Company BT 1 in cooperation with Intelligent Machines Riga, Riga TechGirls, SmartHR Latvija, Latvian Chamber of Commerce and Industry, Mailigen, Finance Latvia Association and other partners.

Tickets to the RIGA COMM business event are available online, or at the box office. Ticket price will increase as the event approaches.

Venue and opening hours:

Ķīpsala International Exhibition Centre (Ķīpsalas iela 8, Rīga)
15 October 10.00–17.00
16 October 10.00–17.00

Follow the RIGA COMM news: Facebook, Twitter, Instagram and LinkedIn.

Machine learning has become a popular trend in modern business and management systems capable of solving tasks too complex for the human mind, but not for the machine learning algorithm. To learn more about solutions designed for optimising processes and utilising predictive algorithms that aid efficient and affordable decision making, visit the 8th Baltic Business Technology Fair and Conference RIGA COMM 2019, which will take place on 10 and 11 October in Ķīpsala.

When introducing machine learning and artificial intelligence technologies, it is important that company managers recognise their scope of application and their potential as one of the alternatives in strategy implementation,” says the Emergn Machine Learning Lab Lead Aldis Ērglis. He also remarks that many of the solutions developed in the Baltics are unknown to the public as they are related to improving company processes.

Tilde Machine Translation Solution for Improving Competitiveness of the Latvian Forestry Industry

The companies of the Latvian forestry industry export ~75% of what they produce, and this number has been increasing in the past few years. Because of multilingual communication and documentation, the Tilde language technology company has developed a specialised forestry industry machine translator for translating various industry texts from Latvian into English and vice versa in a more efficient and quality manner. The machine translator is unable to fully replace human work; however, in the case of complex and lengthy texts, it can create a high quality draft, thus facilitating the translator’s work. The specialised Tilde solution creates texts with 10% higher quality than those created by non-specialised translation tools. The translation tool is available for free to anyone on the Tilde website.

Estonian Artificial Intelligence Helps People Learn Faster

The Estonian-made solution Lingvist aims to make the learning process 10 times faster. Currently, it focuses on expanding foreign language vocabulary. Artificial intelligence replicates the way the human memory stores and forgets information in the learning process. The knowledge mapping technology measures the student’s knowledge before beginning the learning process. The machine learning algorithms identify which words the student should practice more and when it is time to introduce new words. The solution adapts to every individual’s experience.

Tet Uses Data-Based Solutions to Improve Services

Data-based services is one of Tet’s principal development directions, with the company using algorithms both for improving existing services and creating new, innovative offers. Besides the well-known machine learning solution Anete – the virtual assistant, or chatbot – the company now offers the artificial intelligence solution CLAARA. It is an online TV advertising and audience analytics tool that records and summarises TV channel advertising data and audience statistics in real time, as they are broadcast. The tool compiles data using video vision. Whereas, to offer content recommendations to viewers of Shortcut Films and Shortcut Premiere, Tet uses its own prediction tool.

RIGA COMM is an annual IT and business event organised by the International Exhibition Company BT 1 for entrepreneurs of the manufacturing and service sectors, all management levels of government institutions and organisations, as well as professionals. It is a chance to learn about the latest offers from digital service providers and product manufacturers from the Baltics and other countries, consult with knowledgeable specialists and choose the most suitable solutions for your organisation together. Ticket price is EUR 20, which will increase as the event approaches.

Learn more:

RIGA COMM 2019 Human + Intelligent Machine Conference